API & Zapier Trigger for Failed Payments and Payment Error Events

We would like to request access to a public API endpoint and/or Zapier trigger that exposes failed payment events, including error details and failure reasons.

Use case / problem: Currently, failed payments and payment errors are only visible manually inside the platform. For teams operating at scale, this creates delays in response time and increases the risk of missed follow-ups, unresolved bookings, and revenue leakage. We need programmatic access to this data to automate alerts, remediation workflows, and reporting.

Requested data fields (at minimum):

-Booking / transaction ID

-Payment status (failed, declined, error, retrying)

-Failure timestamp

-Failure reason / error code

-Error message (gateway or processor-level)

-Payment method (card, VCC, etc.)

-Amount and currency

-Guest or payer identifier (if available)

Preferred implementation options (either is acceptable):

-API endpoint that returns real-time or near-real-time failed payment events

-Zapier trigger (e.g., “Payment Failed” or “Payment Error Occurred”) that fires instantly when a failure happens

Business impact:

-Enables immediate outreach to guests to resolve payment issues

-Reduces booking cancellations and revenue loss

-Allows accurate internal reporting and reconciliation

-Supports scalable operations without manual monitoring

We are a long-term customer actively scaling our operations, and having this capability would significantly improve reliability, automation, and financial controls. This feature would also be valuable to other high-volume users managing payments across multiple properties.

Thank you for considering this request.