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API & Zapier Trigger for Failed Payments and Payment Error Events

We would like to request access to a public API endpoint and/or Zapier trigger that exposes failed payment events, including error details and failure reasons. Use case / problem: Currently, failed payments and payment errors are only visible manually inside the platform. For teams operating at scale, this creates delays in response time and increases the risk of missed follow-ups, unresolved bookings, and revenue leakage. We need programmatic access to this data to automate alerts, remediation workflows, and reporting. Requested data fields (at minimum): -Booking / transaction ID -Payment status (failed, declined, error, retrying) -Failure timestamp -Failure reason / error code -Error message (gateway or processor-level) -Payment method (card, VCC, etc.) -Amount and currency -Guest or payer identifier (if available) Preferred implementation options (either is acceptable): -API endpoint that returns real-time or near-real-time failed payment events -Zapier trigger (e.g., β€œPayment Failed” or β€œPayment Error Occurred”) that fires instantly when a failure happens Business impact: -Enables immediate outreach to guests to resolve payment issues -Reduces booking cancellations and revenue loss -Allows accurate internal reporting and reconciliation -Supports scalable operations without manual monitoring We are a long-term customer actively scaling our operations, and having this capability would significantly improve reliability, automation, and financial controls. This feature would also be valuable to other high-volume users managing payments across multiple properties. Thank you for considering this request.

Hazel Laxamana 3 months ago

5

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