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Completed

No payout post 180 Days

Our account was blocked and there is a substantial balance that was marked for pay out on the 3rd of August, sadly I have to post here, because neither the WhatsApp support nor the email want to help customers, we patiently waited 180 days for our funds but now it genuinely is becoming a hassle and a concern for a platform that handles your money and is unable to answer you why the payout wasn’t released on the day that it’s marked for in the app. The internal external or any team is not responsive at all. It’s like being purposely ignored. How do we trust anything?

SANKET KHANWANI KISHAN CHAND about 1 month ago

1

📣 Feedback

In Progress

payout issues

I am very disappointed with my experience. Our business funds have been held, and despite contacting the Risk Team multiple times, we have not received any meaningful response or update. As a small business, timely communication is extremely important. Even if a review is required, customers should be informed about the status and expected timeline. The lack of communication has caused serious problems for our business. Our money is tied up, and we are unable to pay suppliers, purchase inventory, or fulfill payment commitments. This has put unnecessary financial pressure on our company. I understand the importance of security and compliance checks, but there should be transparent communication throughout the process. Leaving customers without updates for an extended period is unacceptable, especially when business operations depend on access to these funds. I hope Nomod improves its customer support by responding more quickly, providing regular updates during account reviews, and resolving cases in a reasonable timeframe. At the moment, my experience has been frustrating, and I hope this issue is resolved as soon as possible.

ASADULLAH ABDUL SATTAR about 1 month ago

1

💡 Feature Requests

Planned

Add Model Context Protocol (MCP) Support for AI Agent Integrations

As a property management company, we're increasingly using AI agents to automate operations across our tech stack. We'd love to see Nomod support the Model Context Protocol (MCP) so AI assistants can securely interact with Nomod without requiring custom API integrations for every use case. Why this matters MCP is becoming the standard protocol for connecting AI models (ChatGPT, Claude, Cursor, etc.) with business applications. Native MCP support would make Nomod significantly more valuable within AI-powered workflows. Suggested Capabilities Expose Nomod as an MCP Server Read payment requests, invoices, payment links, and transaction history Create and manage payment links Retrieve payment status and reconciliation data Search customers and transactions Secure authentication (OAuth/API Keys) Fine-grained permissions and scopes Example Use Cases AI assistant generates a payment link when a guest requests an upgrade. AI agent checks whether a security deposit has been paid before sending check-in instructions. AI automatically reconciles successful payments with PMS/CRM systems. Finance assistant answers questions like: "Which guests have unpaid balances?" "How much revenue was collected today?" "Generate payment links for all outstanding invoices." Benefits Easier AI automation without custom development Faster integrations with modern AI platforms Reduced engineering effort for customers Future-proofs Nomod as AI-native workflows become the industry standard Makes Nomod a first-class component in automation platforms like Zapier, n8n, Conduit, and custom AI agents As an enterprise customer in the hospitality industry, MCP support would allow us to build autonomous workflows around guest payments, security deposits, upsells, and finance operations while keeping Nomod at the center of our payment infrastructure. This would be a significant competitive advantage as AI-powered operations become the new standard.

Hazel Laxamana 2 months ago

1

💡 Feature Requests

Completed

Hello Support Team, I have enabled markup only for Tabby (5%) and Tamara (5%) in my merchant settings. All other payment methods, including Local Cards, International Cards, and American Express, are set to 0% markup. However, during checkout, the customer is being charged AED 105 for a AED 100 transaction, indicating that the 5% markup is being applied regardless of the selected payment method. Please investigate this issue, as the markup should only be applied when the customer chooses Tabby or Tamara, not for card payments or other payment methods.

NAJMA FARSANA KANICHATTU HANEEFA HANEEFA KANICHATTU 4 months ago

3

🐞 Bugs

Completed

Multiple websites Nomod Integration

Hi Team, I need your help in Nomod Payment Integration on wooocommerce site. Currently the issue which I am facing is that I have Nomod integrated on one of my sites but for the new site it is not allowing me to generate an api key for that and if I use that same api key it gives me webhook changed url message. Can you help me in this? Need urgent help

Muhammad Sohaib 5 months ago

1

💡 Feature Requests

Dissatisfaction, unreliable, no proper response

Why are you not activating our account until now, if you wanted to verify our customer's identity and transactions, you can verify with them directly. We chose to work with you to provide us the payment methods that customers are looking for. Not to penalize us and stop our business flow because of the review that you wanted to conduct from the customers. Merchants are here for you to provide us services that can help us grow, not to get penalized all of a sudden without being access of our account, and don't even know the reasons….

MARJORIE ANN REYES MATUGUINA 5 months ago

1

📣 Feedback