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payout issues

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I am very disappointed with my experience.

Our business funds have been held, and despite contacting the Risk Team multiple times, we have not received any meaningful response or update. As a small business, timely communication is extremely important. Even if a review is required, customers should be informed about the status and expected timeline.

The lack of communication has caused serious problems for our business. Our money is tied up, and we are unable to pay suppliers, purchase inventory, or fulfill payment commitments. This has put unnecessary financial pressure on our company.

I understand the importance of security and compliance checks, but there should be transparent communication throughout the process. Leaving customers without updates for an extended period is unacceptable, especially when business operations depend on access to these funds.

I hope Nomod improves its customer support by responding more quickly, providing regular updates during account reviews, and resolving cases in a reasonable timeframe.

At the moment, my experience has been frustrating, and I hope this issue is resolved as soon as possible.

Posted by ASADULLAH ABDUL SATTAR ·
Status: In Progress1 comment

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Comments1

  • Ankur Jain

    Team•

    Aug 5

    Hello!

    Thank you for reaching out and sharing your experience with us.

    We completely understand how frustrating this situation must be, especially when your business operations depend on timely access to funds. We sincerely apologise for the lack of communication on our end — that is not the experience we want for our merchants.

    We have flagged your case internally and our support team will be reaching out to you shortly with an update on the status of your account review.

    We appreciate your patience and assure you that resolving this as quickly as possible is a priority for us.

    Warm regards,

    Nomod team