Why are my payments being stopped simply because one of my clients couldn't pay their bank? Why are you holding the merchant responsible for customer errors? I don't understand. We work with you to facilitate payments, not to have me penalized for customer mistakes. How does the payment process work?
Prachi Shah
Team•
Apr 3
Dear @MOHAMED GAMAL ABDELTAWAB HASSANIN - Sorry for the inconvenience caused here.
Our team is already in touch with you on WhatsApp and coordinating this with priority. We’ll make sure to address your concerns and provide clarity on the payment process there.
Appreciate your patience while we resolve this 🙏
Prachi Shah
Team•
Apr 6
Dear @MOHAMED GAMAL ABDELTAWAB HASSANIN Thank you for your patience.
Your account has now been re-enabled, and you should be able to continue accepting and receiving payments.
If you face any further issues, please feel free to reach out to us on WhatsApp - we’re here to help.
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MOHAMED GAMAL ABDELTAWAB HASSANIN
Apr 3
Why are my payments being stopped simply because one of my clients couldn't pay their bank? Why are you holding the merchant responsible for customer errors? I don't understand. We work with you to facilitate payments, not to have me penalized for customer mistakes. How does the payment process work?
Prachi Shah
Apr 3
Dear @MOHAMED GAMAL ABDELTAWAB HASSANIN -
Sorry for the inconvenience caused here.
Our team is already in touch with you on WhatsApp and coordinating this with priority. We’ll make sure to address your concerns and provide clarity on the payment process there.
Appreciate your patience while we resolve this 🙏
Prachi Shah
Apr 6
Dear @MOHAMED GAMAL ABDELTAWAB HASSANIN
Thank you for your patience.
Your account has now been re-enabled, and you should be able to continue accepting and receiving payments.
If you face any further issues, please feel free to reach out to us on WhatsApp - we’re here to help.