Hello, I have a balance that was supposed to be credited today, but it still hasn't been credited to my account. I've contacted customer service, but they aren't even responding. Please help me.
Thank you for your patience while we checked on this internally.
We have reviewed your account and would like to clarify the status of your balance. The amount you are seeing scheduled for transfer relates to the remaining 50% of your funds, which is subject to a 180-day retention period as per your account terms. This retention period will need to fully mature before the balance is released, and that timeline takes precedence over the scheduled transfer date shown in the app — which we understand may have caused some confusion.
Once the 180-day retention period is complete, your balance will be processed and credited to your account accordingly.
We apologise for any confusion caused by the display in the app and appreciate your patience. Please feel free to reach out if you have any further questions.
Warm regards,
Nomod Team
Ankur Jain
Team•
Aug 11
Hi,
Thank you for reaching out and we apologise for the delay in getting back to you.
We have noted your concern regarding the balance that was due to be credited today. We are currently checking on this internally and our team will get back to you with an update shortly.
Log in to comment and vote
Comments2
Ankur Jain
Aug 11
Hi,
Thank you for your patience while we checked on this internally.
We have reviewed your account and would like to clarify the status of your balance. The amount you are seeing scheduled for transfer relates to the remaining 50% of your funds, which is subject to a 180-day retention period as per your account terms. This retention period will need to fully mature before the balance is released, and that timeline takes precedence over the scheduled transfer date shown in the app — which we understand may have caused some confusion.
Once the 180-day retention period is complete, your balance will be processed and credited to your account accordingly.
We apologise for any confusion caused by the display in the app and appreciate your patience. Please feel free to reach out if you have any further questions.
Warm regards,
Nomod Team
Ankur Jain
Aug 11
Hi,
Thank you for reaching out and we apologise for the delay in getting back to you.
We have noted your concern regarding the balance that was due to be credited today. We are currently checking on this internally and our team will get back to you with an update shortly.
We appreciate your patience.
Warm regards,
Nomod Team