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Hi,

Bugs

Am testing the account and faced multiple issues :

  1. Paying with Google pay : it fails with error message: this field may not be blank! There is no field to fill out any info but the error does allow to pay

  2. Paying with foreign card fails. Tried multiple times. Also a customer of mine tried 3 times and it failed (the card was declined for an unknown reason error message) that although all info was correct and the app of my credit card showed the transaction and I allowed it in my app

  3. Tried to pay 70 aed iny shop both me and my assistant. It went through! But it shows only one transaction and that for a total of time 10 aed only!!! Meaning 130 aed (two 70 aed transactions) is missing

Feel free to call me 0507682022

Posted by SCHAHIN GOLSHANI EHSAN ·
Status: Completed3 comments

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Comments3

  • Ankur Jain

    Team•

    Nov 6, 2025

    Hi Schahin,

    For your reported issue, we want to share an update on Google Pay.

    We have pushed a fix to the Google Pay payment flow. Could you please test a Google Pay payment again and let us know if you continue to face any issues. We will be happy to assist further. Thank You.

    Best Regards,

    Nomod Team

  • Ankur Jain

    Team•

    Nov 3, 2025

    Hi Schahin,

    We have reviewed the issues you mentioned. Please find the point-wise updates below for your reference:

    1. Issue with Google Pay:
      We have identified the issue. It appears that one or more of the following fields may not be configured in the customer’s Google Pay wallet:

    • Email

    • First Name

    • Last Name

    • Phone Number

    Please ask the customer to check and ensure these details are configured, then try the payment again. In the meantime, our team is working on a fix to capture any missing details during the payment process itself. We will notify you once this update goes live.

    1. Issue with International Cards:
      For the attempts made on 1st November using international cards, we found one authentication failure and two failures due to insufficient funds. Unfortunately, these are card-issuer related issues and cannot be resolved from our side. We recommend testing again using a different international or domestic card.

    1. Missing Transactions:
      It seems these transactions were created using Checkout. Please note that Checkout transactions do not appear in the main Activity section of the app. You can view them under the Checkout section in your Nomod app (refer to the screenshot below).

    Please test again based on the above points and let us know if you continue to face any issues. We will be happy to assist further.

    Best Regards,

    Nomod Team

  • Ankur Jain

    Team•

    Nov 2, 2025

    Hi Schahin,

    Thank you for reaching out and sharing these details. Our team is currently checking the issues you have mentioned. We will get back to you shortly with an update.

    We appreciate your patience and understanding in the meantime.

    Best regards,
    Nomod Team