We are sorry for the issue you faced. But as we checked at our end, it is observed that there were USD transactions on your account, which were all assessed as high risk. As a result, your account has been disabled for now.
If you could provide any supporting information / documents regarding these USD transactions then our team can check and consider for re-enabling your account basis on the risk assessment.
Please check and share the necessary information as asked by our support team. You can please reach out to them at [email protected] for any clarifications.
Log in to comment and vote
Comments1
Ankur Jain
Apr 6
Hello!
We are sorry for the issue you faced. But as we checked at our end, it is observed that there were USD transactions on your account, which were all assessed as high risk. As a result, your account has been disabled for now.
If you could provide any supporting information / documents regarding these USD transactions then our team can check and consider for re-enabling your account basis on the risk assessment.
Please check and share the necessary information as asked by our support team. You can please reach out to them at [email protected] for any clarifications.
Thank you for your understanding.