No payout post 180 Days

Our account was blocked and there is a substantial balance that was marked for pay out on the 3rd of August, sadly I have to post here, because neither the WhatsApp support nor the email want to help customers, we patiently waited 180 days for our funds but now it genuinely is becoming a hassle and a concern for a platform that handles your money and is unable to answer you why the payout wasn’t released on the day that it’s marked for in the app.

The internal external or any team is not responsive at all. It’s like being purposely ignored. How do we trust anything?