Prachi Shah
TeamProduct Manager
Commented on Nomod can not process American Express in USD! I will close my account. Very very weird!Hi! Sorry for the confusion and frustration. You’re right - at the moment, Nomod supports American Express only for AED and SAR transactions. American Express is not currently supported for USD payments. For USD payments, you can still accept cards on the other supported card net…Commented on Highly unresponsive team now a daysHi, thank you for bringing this to our attention, and we're sorry for the inconvenience and the delayed response. Could you please ensure - 1. You're using the latest version of the Nomod app 2. You're signed in to Nomod app with ‘Owner’ user account? If you're still unable to se…Commented on Membership is not workingHi! Thanks for reaching out. Good news - you already have access to Membership and have unlocked same day payouts 🎉 You should have also received an email confirming that your Membership trial has been activated. If the app is still not reflecting your Membership status, please…Commented on Regarding the introduction and acceptance processHi Murat, The good news is that your review has now been completed, and your account has been enabled. You should now be able to access your Nomod dashboard and start using the platform. Thank you again for working with us throughout the process, and welcome to Nomod! If you need…Commented on Add Model Context Protocol (MCP) Support for AI Agent IntegrationsHello! 👋 Thanks so much for taking the time to put this together. We really appreciate the detailed use cases and we completely agree that MCP support is an exciting direction. We've added this to our product roadmap. It's still a little too early for us to share any timelines,…Commented on Hello Support Team, I have enabled markup only for Tabby (5%) and Tamara (5%) in my merchant settings. All other payment methods, including Local Cards, International Cards, and American Express, are set to 0% markup. However, during checkout, the customer is being charged AED 105 for a AED 100 transaction, indicating that the 5% markup is being applied regardless of the selected payment method. Please investigate this issue, as the markup should only be applied when the customer chooses Tabby or Tamara, not for card payments or other payment methods.Dear Support Team, Thank you for your explanation. We understand that this is the intended checkout behavior. However, we would like to know if there is any way to display the original payment amount initially, without including the highest markup. The first amount customers see…Commented on Hello Support Team, I have enabled markup only for Tabby (5%) and Tamara (5%) in my merchant settings. All other payment methods, including Local Cards, International Cards, and American Express, are set to 0% markup. However, during checkout, the customer is being charged AED 105 for a AED 100 transaction, indicating that the 5% markup is being applied regardless of the selected payment method. Please investigate this issue, as the markup should only be applied when the customer chooses Tabby or Tamara, not for card payments or other payment methods.Hi Najma, Thank you for your feedback, and we completely understand your concern. We agree that this isn't the ideal customer experience. However, at the moment, this is the only approach that allows us to remain compliant with the applicable regulations. Previously, we had the b…Commented on Payment Link Bug – Tabby Markup Applied to All Payment MethodsHello, Thanks for reaching out. This is expected behaviour. The highest applicable total amount is shown initially, even before a payment method is selected. Once the customer selects a different payment method (such as card), the total will automatically update with a discount a…Commented on We won’t able to use tap and pay option kindly update the solutionHello! We are currently experiencing temporary issues with our processing partner for Tap to Pay, and the feature is temporarily unavailable. Our team is actively working with the partner to restore the service as quickly as possible. We apologize for the inconvenience and will n…Commented on Subscription Payment modelThank you for the suggestion! Recurring subscription payments are very much part of our roadmap and something we're actively planning for. We recognize the value of supporting subscription-based business models and enabling merchants to automatically charge customers on a recurri…Commented on Create link not showing Mark up optionHello, The markup settings are configured at the account level and can be found under Settings → Money → Markup. From there, you can set markup percentages individually for each payment method, and these settings will automatically apply to all newly created payment links. Once m…Commented on Hello Support Team, I have enabled markup only for Tabby (5%) and Tamara (5%) in my merchant settings. All other payment methods, including Local Cards, International Cards, and American Express, are set to 0% markup. However, during checkout, the customer is being charged AED 105 for a AED 100 transaction, indicating that the 5% markup is being applied regardless of the selected payment method. Please investigate this issue, as the markup should only be applied when the customer chooses Tabby or Tamara, not for card payments or other payment methods.Hello, Thank you for reaching out. What you are seeing is the expected checkout behavior. When different markups are configured across payment methods, the checkout initially displays the item amount including the highest applicable markup. In your example, a AED 100 item is show…Commented on Subscription optionThanks for the suggestion! We do offer APIs and multiple checkout integration options similar to what you’re looking for. You can explore our API capabilities here: Nomod API Reference This covers all the supported actions available via API. If you’re looking to integrate with a…Commented on Why are my payments being stopped simply because one of my clients couldn't pay their bank? Why are you holding the merchant responsible for customer errors? I don't understand. We work with you to facilitate payments, not to have me penalized for customer mistakes. How does the payment process work?Dear @MOHAMED GAMAL ABDELTAWAB HASSANIN Thank you for your patience. Your account has now been re-enabled, and you should be able to continue accepting and receiving payments. If you face any further issues, please feel free to reach out to us on WhatsApp - we’re here to help.Commented on Quarto Car Rental is not satisfied with your service.Dear @MOHAMED GAMAL ABDELTAWAB HASSANIN Thank you for your patience. Your account has now been re-enabled, and you should be able to continue accepting and receiving payments. If you face any further issues, please feel free to reach out to us on WhatsApp - we’re here to help.Commented on Quarto Car Rental is not satisfied with your service.Dear @MOHAMED GAMAL ABDELTAWAB HASSANIN - Sorry for the inconvenience caused here. Our team is already in touch with you on WhatsApp and coordinating this with priority. We’ll make sure to address your concerns and provide clarity on the payment process there. Appreciate your pat…Commented on Hiii sir tabby option not showingHi, sorry to hear that you’re facing an issue with the Tabby option. Could you please confirm which business account of Suha Gold is facing this issue? Also, is the Tabby option not showing for a particular payment link/transaction, or across all of them? Kindly share a few more…Commented on Im trying to use tap to phone not working in android phone motorolaHi @MOHAMMED MOHIUDDIN MOHAMMED RUHUL AMIN Yes, absolutely - development is complete, and the feature is currently in the testing phase. We’re just closing a few final loops to ensure we can roll this out to you in the most seamless way possible. Watch out for updates on your Nom…Commented on Do a cardThanks for your feedback! We’re continuously working to improve the merchant experience, including enabling faster access to funds. Once you’re eligible for a two-days payout plan, you’ll be able to unlock quicker payouts. That said, this is a great suggestion, and we’ll definite…Commented on Terms & Conditions Acceptance in PayLinksThanks for sharing this - completely understand the importance of capturing customer consent for compliance and dispute management. At the moment, we don’t maintain or manage Terms & Conditions on behalf of merchants, and there isn’t a native way to enforce mandatory acceptance b…Commented on We need the payouts earlierThanks for your request! We’re always working towards enabling faster payouts for our merchants. As soon as your business becomes eligible for an upgrade to a two-days payout plan, we’ll notify you right away. Appreciate your patience and continued support!Commented on Delivery serviceHi! Your account details will be automatically picked up by our team for verification. You will receive an update within 2 business days. You can check the status anytime on your Nomod App or through the email sent to your registered email address. Thank you for your patience!Commented on Tamara For Saudi Customers Paying in SARHi, thanks for reaching out! We’re actively working with the Tamara team to enable this in Saudi Arabia and are currently in the advanced stages of integration. Rest assured, we’ll be making an official announcement as soon as it goes live - stay tuned!Commented on Im trying to use tap to phone not working in android phone motorolaHi John, yes, that’s right. Tap to Pay isn’t enabled for AED transactions at the moment. The good news is that we’re in advanced stages of building it, and it’s planned for release in Q1 2026.Commented on Im trying to use tap to phone not working in android phone motorolaHi John! Thanks for reaching out! A couple of quick checks from our side: Does your Motorola phone support NFC, and is NFC turned on in your device settings? Just to note, Tap to Pay currently works only for USD transactions. If it’s still not working, could you share the email l…Commented on How change payment method I want to change payout bank accountHi Jignesh! Thanks for reaching out 😊 To update your payout bank account, please first remove the existing bank account by going to Settings → Business Settings (click on your business logo and name) → Configure Payout Method → Remove Bank Account (button at the bottom of the sc…Commented on Unable to install nomod for my shopifyHi Muhammad, Sorry to hear that you’re facing challenges with the Shopify integration. We’ll be happy to help you resolve this. To assist you better, could you please share more details about where exactly you’re facing the issue (for example, the step where it’s failing or any e…Commented on One of the clients wasn’t able to pay by google pay. Why is the problem?Dear Jessa, To help us investigate this issue further, could you please share a bit more context? Specifically, it would be helpful to know: Where the charge was attempted (Payment Link / Invoice / In-Person / Collect) The payment link used or the charge ID Alternatively, the tim…Commented on Shopify integrationHello there! We’re excited to introduce the new Nomod Payment Gateway, the best way to accept more payment methods and grow your Shopify. The Nomod Payment Gateway lets you accept a wide range of payment methods including Apple Pay, GPay, major cards, Visa, MasterCard, American E…Commented on Hi, dashboard is still not showing up.Hello! We’re closing this thread since we haven’t received any updates from you. If you run into any issues or need further assistance, just let us know - we’re here to help!